{"id":5141,"date":"2025-02-19T09:52:23","date_gmt":"2025-02-19T08:52:23","guid":{"rendered":"https:\/\/www.wss.de\/service\/returns-service\/"},"modified":"2026-02-18T16:11:28","modified_gmt":"2026-02-18T15:11:28","slug":"returns-service","status":"publish","type":"page","link":"https:\/\/www.wss.de\/en\/service\/returns-service\/","title":{"rendered":"Returns service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5141\" class=\"elementor elementor-5141 elementor-508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8af1c6e clip e-flex e-con-boxed e-con e-parent\" data-id=\"8af1c6e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0557049 e-flex e-con-boxed e-con e-parent\" data-id=\"0557049\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-850caa8 e-con-full ipx-h1-box e-flex e-con e-child\" data-id=\"850caa8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c58541 elementor-widget elementor-widget-heading\" data-id=\"8c58541\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns service\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eab2499 e-flex e-con-boxed e-con e-parent\" data-id=\"eab2499\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-030c2c8 e-con-full e-flex e-con e-child\" data-id=\"030c2c8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1592aff elementor-widget elementor-widget-template\" data-id=\"1592aff\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"5166\" class=\"elementor elementor-5166 elementor-2443\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46ca9969 e-con-full ipx-menu-show e-flex e-con e-child\" data-id=\"46ca9969\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-51cdf5e6 e-con-full e-flex e-con e-child\" data-id=\"51cdf5e6\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-4e1e57ce e-con-full e-flex e-con e-child\" data-id=\"4e1e57ce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45ab638b elementor-widget elementor-widget-heading\" data-id=\"45ab638b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.wss.de\/en\/service\/\">Service<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71260ee9 e-con-full e-flex e-con e-child\" data-id=\"71260ee9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7aaeb5 elementor-widget elementor-widget-nav-menu\" data-id=\"7f7aaeb5\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-chevron-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle_icon_hover_animation&quot;:&quot;shrink&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-7f7aaeb5\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-697\"><a href=\"https:\/\/www.wss.de\/service\/downloadskataloge\/\" class=\"elementor-item\" tabindex=\"-1\">Downloads + Catalogs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3688\"><a href=\"https:\/\/www.wss.de\/download-preislisten\/\" class=\"elementor-item\" tabindex=\"-1\">Price lists<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2442\"><a href=\"https:\/\/www.wss.de\/service\/retourenservice\/\" class=\"elementor-item\" tabindex=\"-1\">Returns service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4267\"><a href=\"https:\/\/www.wss.de\/service\/bescheinigungen\/\" class=\"elementor-item\" tabindex=\"-1\">Certificates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-725\"><a href=\"https:\/\/www.wss.de\/service\/schulungen\/\" class=\"elementor-item\" tabindex=\"-1\">Training courses<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4337\"><a href=\"https:\/\/www.wss.de\/service\/ausschreibungstexte\/\" class=\"elementor-item\" tabindex=\"-1\">Tender texts<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-727\"><a href=\"https:\/\/www.wss.de\/service\/wss-meets-logikal\/\" class=\"elementor-item\" tabindex=\"-1\">WSS meets LogiKal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4312\"><a href=\"https:\/\/www.wss.de\/?page_id=520\" class=\"elementor-item\" tabindex=\"-1\">MTZ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5260488 e-con-full e-flex e-con e-child\" data-id=\"5260488\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd2541 elementor-widget elementor-widget-heading\" data-id=\"4dd2541\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to process your return quickly and easily<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf73a4 elementor-widget elementor-widget-n-accordion\" data-id=\"dcf73a4\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2310\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Item defective? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2310\" class=\"elementor-element elementor-element-169ae96 e-con-full e-flex e-con e-child\" data-id=\"169ae96\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2310\" class=\"elementor-element elementor-element-88ad69d e-flex e-con-boxed e-con e-child\" data-id=\"88ad69d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4dc36e elementor-widget elementor-widget-text-editor\" data-id=\"f4dc36e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The item sent to you is defective and you would like to send it back to us? No problem!<br>Please fill out the <a href=\"https:\/\/www.wss.de\/wp-content\/uploads\/2026\/01\/Fbl_13_09_1_Warenruecksendeschein_GB.pdf\" target=\"_blank\" rel=\"noopener\">goods return form<\/a> and send it by fax <strong>+49 (0) 2056 \/ 5142 <\/strong>or by e-mail to <a href=\"mailto:kundenservice@wss.de\" data-mailto-token=\"pdlowr-zvvCzvv1gh\" data-mailto-vector=\"3\">kundenservice@wss.de.<\/a> <\/p><p>Our returns department will check the process, note an appropriate solution and send you the goods return bill.<\/p><p>Please enclose this with the return shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2311\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2311\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wrong delivery? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2311\" class=\"elementor-element elementor-element-5612165 e-con-full e-flex e-con e-child\" data-id=\"5612165\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2311\" class=\"elementor-element elementor-element-452687a e-flex e-con-boxed e-con e-child\" data-id=\"452687a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de706b9 elementor-widget elementor-widget-text-editor\" data-id=\"de706b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This should not happen. The goods will of course be taken back immediately. The WSS team regrets the error and is endeavoring to limit its consequences. Please call the person responsible for WSS returns processing on <strong>+49 (0) 2056 \/17 15 11 <\/strong>.<br>You will receive a <a href=\"https:\/\/www.wss.de\/wp-content\/uploads\/2026\/01\/Fbl_13_09_1_Warenruecksendeschein_GB.pdf\" target=\"_blank\" rel=\"noopener\">goods return bill<\/a> with all the important information for reliable processing, which you should enclose with the consignment marked as a return.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2312\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2312\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ordered incorrectly? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2312\" class=\"elementor-element elementor-element-ba5b31d e-con-full e-flex e-con e-child\" data-id=\"ba5b31d\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2312\" class=\"elementor-element elementor-element-681c14f e-flex e-con-boxed e-con e-child\" data-id=\"681c14f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f24d3f elementor-widget elementor-widget-text-editor\" data-id=\"2f24d3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ordered incorrectly? This can happen. We will help you by taking back the goods in their original packaging as soon as possible.<br>Please complete the goods return bill and send it to <a href=\"mailto:wss@wss.de\" data-mailto-token=\"pdlowr-zvvCzvv1gh\" data-mailto-vector=\"3\">wss@wss.de<\/a>. You will receive feedback after checking the process and the best possible way of handling the matter, which will be recorded on the completed <a href=\"https:\/\/www.wss.de\/wp-content\/uploads\/2026\/01\/Fbl_13_09_1_Warenruecksendeschein_GB.pdf\" target=\"_blank\" rel=\"noopener\">goods return bill<\/a> and sent to you for further processing. This provides you and WSS with all the information required for reliable processing. Please enclose this completed goods return bill with the returned item and mark the shipment as a return.    <\/p><p>Please note that only goods in their original, undamaged packaging can be taken back. Of course, items that show signs of installation or use cannot be returned. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f3dc1 elementor-widget elementor-widget-text-editor\" data-id=\"12f3dc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-lg-9 push-lg-3 wpPageMainContentContainer\"><div class=\"wpContentElement wpContentElementText\"><div class=\"wpContentText\"><p>WSS grants you a right of return within six weeks of the date of delivery. Please check the goods immediately upon receipt. Only goods in their original packaging with undamaged outer packaging and without any signs of installation or use may be returned. Without a goods return bill (with postage paid impression), reliable returns processing cannot be guaranteed. Such a return shipment must therefore be sent back to the sender freight collect without further inspection and with a request for complete information. Save yourself and the WSS team unnecessary detours and take advantage of reliable and uncomplicated returns processing. If you have any questions about returns, WSS returns processing staff will be happy to help you on <b>+49 (0) 2056 17-15 11<\/b>.      <\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns service How to process your return quickly and easily Item defective? The item sent to you is defective and you would like to send it back to us? No problem!Please fill out the goods return form and send it by fax +49 (0) 2056 \/ 5142 or by e-mail to kundenservice@wss.de. Our returns department [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4871,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/pages\/5141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/comments?post=5141"}],"version-history":[{"count":6,"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/pages\/5141\/revisions"}],"predecessor-version":[{"id":5943,"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/pages\/5141\/revisions\/5943"}],"up":[{"embeddable":true,"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/pages\/4871"}],"wp:attachment":[{"href":"https:\/\/www.wss.de\/en\/wp-json\/wp\/v2\/media?parent=5141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}